Stakeholder Area

Your voice, our motivation

Stakeholders

To fulfill its corporate social responsibility, the company prioritizes the rights and interests of stakeholders. While pursuing sustainable operation and profitability, it also focuses on environmental, social, and governance (ESG) issues and integrates them into its management policies and operations to achieve sustainable business goals. The company utilizes the following effective communication platforms with stakeholders to understand their reasonable expectations and needs. Whether it's inquiries, complaints, or suggestions regarding economic, social, or environmental issues, or other internal or external matters, the company will handle them appropriately in accordance with the principle of good faith and provide feedback or improvement plans to achieve effective communication.

staff

Employees are vital partners in operations and sustainable development. The company values employee rights, development, and workplace well-being, and through a sound human resources and labor governance mechanism, it creates a safe, equal, respectful, and trusting work environment to support the mutual growth of employees and the company.

supplier

Excellent suppliers are crucial partners for the company's stable operation and sustainable development. A stable and high-quality supply of raw materials is an important foundation for product quality. The company adheres to the principles of integrity, mutual trust, and mutual benefit, and establishes long-term and stable cooperative relationships with its partners.

competent authority

We will comply with relevant laws and regulations, maintain good communication with the competent authorities, actively cooperate with policy promotion, and support industrial development and social progress. The regulatory requirements and policy directions of the competent authorities are closely related to the company's operations and have a significant impact on the company's business and development.

Stakeholders' Agreement

client

Our customers are vital partners in Royal Coca-Cola's continued growth and development. Adhering to the principle of meeting customer needs with high-quality products, we build mutually beneficial relationships through honest service and long-term cooperation, continuously creating more development opportunities.

Shareholders and investors

Royal Coca-Cola values the rights and interests of its shareholders and investors, adheres to the principles of transparent, timely and effective communication, and continuously improves corporate governance and operational performance to create long-term value through sound operations.

consumer

Consumers' trust and reliance on the brand have always been the company's top priority, and consumer needs and feedback influence decisions related to product development and marketing activities.

object	Focus on issues	Communication frequency/method	Key points and outcomes of communication with stakeholders
client	Food quality, safety and verification Product traceability management Service and customer satisfaction Product Information and Applications	[regular] Daily: Telephone and email communication Every year: Participate in World Food Awards and food flavor competitions. [Irregular] Independent product inspection Annual contract review and communication	1. Nanchō Sanuki Yuzu Noodles, Red Quinoa Noodles, Thin Udon Noodles, Thin Udon Soup Noodles, Artisan Boramen, Artisan Boramen, and Ban Tiao (rice noodle soup) won the 2025 Monde Selection Gold Award, proving their commitment to quality. 2. In response to regulatory updates and international requirements, we voluntarily submitted products for testing to ensure compliance with standards. In 2025, over 318 products were submitted for testing, and all results met the required standards. 3. I check social media messages and emails daily to ensure immediate contact and resolution.
staff	Corporate Governance and Integrity Management Operational strategy and economic performance Employee care and labor protection Talent appointment and development Occupational safety and health Labor Relations and Communication Mechanisms Sustainability-related education and training (including environmental sustainability, food safety, and compliance with relevant regulations)	[regular] Weekly Sharing Session Monthly: Monthly Meeting [Irregularly/At least every three months] Labor-Management Communication Meeting Welfare Committee Occupational Safety Conference Education and training Internal announcements, establishment of a dedicated appeal hotline and mailbox	1. Four labor-management meetings were held in 2025 to discuss issues related to employee benefits, occupational safety and health, ensuring smooth communication between labor and management and protecting employee rights. 2. In 2025, the Welfare Committee held four meetings to promote labor-management communication and enhance the transparency and participation of employee welfare policies; in addition, four employee health seminars and one health check were held to comprehensively address the physical and mental health of employees. 3. In 2025, a total of 106 employees participated in employee health checkups. Given the characteristics of food industry operations, our company conducts employee health checkups in accordance with relevant regulations for catering operations as part of our employee health management measures, considering employee health management as an integral part of food safety risk control. 4. A total of four occupational safety meetings were held in 2025. The meetings included fire drills and general safety and health education and training, and at the same time promoted the prevention of sexual harassment in the workplace, so as to strengthen employees' safety awareness and a friendly workplace environment. 5. The total annual training hours reached 4,825 hours (including those related to business integrity and legal compliance, food safety, occupational safety and health, and management).
Shareholders/Investors	Operational strategy and economic performance Corporate Governance and Integrity Management Risk Management Compliance with regulations Tax liability	[regular] Daily: Telephone and email communication Every year: Participate in World Food Awards and food flavor competitions. [Irregular] Independent product inspection Annual contract review and communication	1. Monthly internal management meetings are held. The consolidated revenue for 2025 is 2.578 billion yuan. 2. Completed the shareholders' meeting in accordance with the Company Law; held a pre-listing results presentation on September 30, 2025; and conducted nearly ten investment seminars with institutional investors. 3. Published 42 major announcements on the public information observation platform and regularly published financial information on the company website.
supplier	Operational strategy and economic performance Corporate Governance and Integrity Management Supplier Management Food Safety Management Raw material management	[Irregular] Annual contract review and communication Annual audit and source tracing investigation Routine meeting Telephone, email and communication software communication	1. Maintain continuous communication and tracking with suppliers to confirm delivery quality, delivery date, and product specifications, ensuring that the supply sources fully comply with food safety requirements. 2. To maintain supply chain stability, we regularly review contract validity periods and communicate with suppliers via phone, email, and messaging apps to ensure the validity of 39 contracts. In accordance with the factory audit plan, we conducted on-site audits of 11 suppliers to ensure the security of raw material sources. 3. In accordance with the company's procurement management regulations, procurement staff participated in 35 supplier selection and negotiation meetings. The main purpose was to ensure that the supplier qualifications met the company's standards, that the supplier selection process was compliant and adhered to the principles of fairness, impartiality, and openness, and to demonstrate the company's values of integrity, transparency, and honesty to the suppliers during the meetings or in the bidding documents.
competent authority	Corporate Governance and Integrity Management Compliance with regulations Tax liability Food Safety Management Greenhouse gas emission management	[Irregular] Participate in or hold seminars or educational training In conjunction with official documents and notices issued by government agencies and related laws and regulations. Legal identification	1. In 2025, we participated in 12 seminars or training sessions organized by the government or public associations, covering topics such as food safety management, regulatory compliance, and quality management. In addition, the Zhongli, Taoyuan, and Tainan plants also held 2, 2, and 1 food safety-related training sessions for all staff, respectively, covering topics such as food regulations, GHP, and food protection, to enhance staff's food safety expertise and compliance capabilities. 2. The Food Safety Office and food technicians regularly compile the latest laws and regulations from the TFDA and the Health Bureau, and conduct periodic regulatory reviews to ensure compliance with regulatory requirements at all times. Regulatory reviews were conducted monthly in 2025, totaling 12 reviews. Three relevant regulations were also disseminated to the factory via email. 3. In accordance with the Ministry of Health and Welfare's food traceability system, we regularly upload product information to ensure transparency and streamline the supply chain. Simultaneously, we have implemented a finished product QR code label management system to track the flow of finished products in real time, enabling rapid recalls to prevent the spread of risky products and strengthen management. By 2025, all of our company's product information had been uploaded to the food traceability system, fully implementing food safety management. 4. In accordance with the Financial Supervisory Commission's roadmap for the sustainable development of listed companies, the 2024 greenhouse gas inventory and third-party inspection will be completed ahead of schedule in 2025. 5. Directors, accounting officers, audit officers, corporate governance officers and their agents shall continue to study in accordance with relevant regulations and upload the information to the public information observation station. 6. The Food and Drug Administration (FDA) will publish the test reports for each product in its food information section.
consumer	Corporate governance and integrity management Food safety and health Brand Management and Product Responsibility	[regular] Daily: Social Media Communication [Irregular] Set up a 0800 customer service hotline Company website information disclosure and interaction Marketing planning activities	1. In 2025, a total of 1 listing press conference and 1 media promotion event will be held to enhance brand visibility and strengthen market connections through the listing press conference and various media promotion activities. 2. Actively engage with consumers through exhibitions and diverse marketing activities, and maintain continuous communication by sharing product information on Facebook periodically. Currently, we have 57,000 Facebook fans and 23,000 fans on the Shopee brand store, demonstrating effective social media interaction. 3. We hold food truck events in front of stores in various counties and cities more than 60 times a month to reach consumers. 4. Cooperate with the 0800 customer service center to contact consumers, understand their needs, and continuously improve. All consumer issues raised in 2025 have been properly handled and resolved. 5. In 2025, to ensure product quality and consumer safety, our company strictly implemented inspection procedures, with raw materials and products being inspected more than 165 times at the Tainan plant, more than 125 times at the Taoyuan plant, and more than 127 times at the Zhongli plant, demonstrating our strong commitment to quality control. 6. In 2025, no product recalls occurred in any region, and at least two simulated traceability exercises were conducted to protect consumer rights.